The right to withdraw
According to the Consumer Protection Act – hereinafter: the Law, purchases through our sales website www.ringscooter.com are considered distance selling.
The distance selling regulations specify the right of the buyer, who is considered a consumer (an individual who buys a product to meet his/her individual needs and not to perform a business activity), to withdraw from the contract within 14 days from the day the product was delivered. When withdrawing, the buyer may or may not state the reasons for withdrawing.
The Consumer Protection Act does not provide for the possibility of returning the following goods:
goods that are subject to deterioration or have a short shelf life
sealed goods that cannot be returned due to health protection or hygiene reasons and which are unsealed after delivery
The statement of withdrawal from the contract has legal effect as of the day it is sent to the seller.
The form of the Statement of withdrawal from the contract is sent to the e-mail: reklamacije@ringsport.rs
If withdrawing from the contract, the buyer is entitled to a refund or exchange for another product. The amount paid is returned to the buyer upon receipt of the product, and after the product is determined undamaged and intact.
The buyer shall return the product without delay, and no later than within 14 days from the day when he sent the withdrawal form. After the expiration of the 14 day period from the day when he sent the withdrawal, the product can no longer be returned.
When returning the goods, it must be returned in intact and unused condition and undamaged original packaging.
Transport costs for return shall be borne by the buyer.
Upon receipt of the product, it will be determined whether the product is intact and undamaged. The buyer is responsible for defects or damage to the product that result from inadequate handling of the product, i.e. the buyer is solely responsible for the reduced value of the product that arises as a result of handling the goods in a way that is not adequate, i.e. exceeds what is necessary to achieve its nature, characteristics and functionality. If a defect or damage to the product is found to have occurred through the fault of the buyer, the refund will be refused and the product will be returned to the buyer at his expense.
Refund procedure
The seller shall return to the buyer without delay the amount paid by the buyer under the contract, and no later than 14 days from the date of receipt of the withdrawal statement, and following the receipt of the product.
The costs of returning the goods and refund shall be borne by the buyer, except in cases when the buyer receives a defective or incorrect item.
Ring Sport doo accepts the return of only those goods that are completely new and in their original condition and packaging, with an accompanying invoice. Under such conditions, Ring Sport doo will refund the amount paid for the returned products within 14 days from the date of receipt of such products.
If the above refund conditions are met, we will send you an e-mail with a request to send us the number of your dinar bank account and the name of the bank where the account is opened.
Once you have provided the necessary information, we will take the necessary action to deposit the funds into your bank account. Refunds are made exclusively by payment to the dinar bank account and it is not possible to send money by courier in cash.
You can download the withdrawal form here
Complaints
When picking up the shipment, please check your package in the presence of the courier. It is very important that you immediately report any damage that occurred in transport, visible on the product packaging, to the courier who delivers the goods.
Download the complaint form here
If you notice such damage, do not sign the shipment delivery note or ask the courier to wait until you check whether the damage to the packaging caused damage to the product itself or the loss of parts. If the product is not damaged, and no part is missing, sign the delivery note. Otherwise, please send us an e-mail called COMPLAINT with your data (name, surname, phone, order number) to reklamacije@ringsport.rs and state the reason why you refused to pick up the package. We will inform you about further procedure as soon as possible.
If you have received the shipment and after opening the package found that the delivered goods do not match the ordered goods in terms of quantity, type of product or if for some reason you are not satisfied with the product, you have the right to complain.
The rights and obligations of sellers and buyers regarding product complaints are prescribed by the Consumer Protection Act.
The Consumer Protection Act does not provide for the possibility of returning the following goods:
goods that are subject to deterioration or have a short shelf life
sealed goods that cannot be returned due to health protection or hygiene reasons and which are unsealed after delivery
As our Buyer, to exercise your rights due to non-compliance of the goods with the contract, as well as due to incorrectly calculated price and other defects, you can send us a statement of complaint in one of the following ways:
By sending an e-mail, entitled COMPLAINT, to our e-mail address: reklamacije@ringsport.rs
In the statement of complaint, the buyer should state: his/her name and surname, address, telephone number, e-mail, invoice number, price of purchased goods, description of non-conformity of the goods, customer’s request to eliminate non-conformity, date when the buyer received the goods.
The seller shall respond to the buyer in writing or electronically without delay, and no later than within 8 days from the day of receipt of the complaint, with a statement regarding the submitted request, a proposal for resolving it and the deadline within which the complaint will be resolved, with resolution being possible only with the prior consent of the buyer.
The seller shall act upon the decision, proposal and deadline for resolving the complaint, if he has obtained prior consent of the buyer. Therefore, the buyer shall give his/her consent as soon as possible from the moment of receipt of the seller’s response to the complaint, so that the seller can resolve the complaint within the above legal deadline. Untimely giving of consent by the buyer will be considered one of the objective reasons for which the seller is not able to meet the buyer’s request within the legal deadline.
If the seller is not able to meet the buyer’s request within the agreed period for objective reasons, he shall inform the buyer about the extension of the deadline for resolving the complaint and state the deadline within which he will resolve it, as soon as possible. Extension of deadline for resolving complaints is possible only once. If the buyer does not accept the item replacement for another suitable one, the purchase price will be refunded to the buyer.
The warranty is prescribed by the Consumer Protection Act.(„Sl. glasnik RS“, br. 62/2014 i 6/2016 – dr. zakon)